Frequently asked questions
Accessibility and support
If you have any questions, Team Bold is here to help. Email us at hello@agebold.com, or call us at 1-833-701-1545 from 5AM to 5PM Pacific time, Monday through Friday.
Cost and membership
Millions of older adults have access to Bold at no cost through their health plan or provider. You may have access through Renew Active by UnitedHealthcare or One Pass, which are available through select Medicare Advantage and Medicare Supplemental health plans. Check if you’re eligible for Bold at no cost, reach out to Team Bold via email at hello@agebold.com or call us at 1-833-701-1545.
You can manage your subscription on the Settings page in your account. On the Settings page, scroll to the ‘Plan’ section of the page and click ‘Change plan.’
If you have access to Bold through your existing health plan or provider, your membership will be covered as long as you are with your current plan or provider. Your membership expires exactly one (month/year) after your initial payment. Your membership will automatically renew on that date using the same payment method, so no need to worry about remitting payment!
If your health plan or provider covers Bold, there’s no need to update your payment information. If you need to add, change, or remove your payment information, you can do this on the Settings page in your Bold account, or send an email to hello@agebold.com or call 1-833-701-1545.
Check if you’re eligible for Bold at no cost through your new health plan here. You can also reach out to Team Bold via email at hello@agebold.com or call us at 1-833-701-1545, and we’d be happy to help.
For members who don’t have access to Bold through their health plan or provider, we offer 2 options: Bold Basic (free) and Bold Premium (paid).
Bold Basic is a great introduction to Bold, allowing you to access select Bold classes. The Bold Basic plan does not require a credit card to sign up.
Bold Premium includes personalized programs based on your preferences and goals, unlimited access to hundreds of on-demand and live classes, and exclusive motivation and accountability features.
Getting started
Sign up for Bold here by entering your email address, name, and date of birth. You’ll be asked a few questions about your background, goals, and preferences so our team of clinical experts can design your personalized Bold exercise program.
It’s important to talk to your health care team before starting a new exercise routine. The CDC recommends adults 65+ participate in 150 minutes of moderate-intensity exercise and 2 days of muscle-strengthening activity per week. When you sign up for Bold, you can choose how many days you’d like to exercise per week, and we’ll design a specialized program based on your goals. You’ll get a new set of classes each week, and you can take classes whenever you’d like. Activities like walking or biking are a great complement to your Bold classes too.
If you’re above 65, you’re in the right place. Bold is designed to bring you safe and effective exercise to maintain your balance, strength, and flexibility as you age – regardless of your ability or fitness level. Your personalized program is designed by our team of clinical experts based on your background, preferences, and goals. Let’s get moving!
Equipment is not required to participate in Bold. Some classes suggest equipment like dumbbells or resistance bands, which can be purchased separately. In case you do not have a certain kind of equipment mentioned in a Bold class, your trainer will offer suggestions for how to complete the exercises effectively.
Bold is an online exercise program offered at no cost through select health plans, designed to empower older adults to live their strongest, happiest, and healthiest lives. As a Bold member, you get access to personalized exercise programs, daily live classes, and hundreds of on-demand video classes to help you improve your strength, flexibility, and balance as you age.
When you sign up, we’ll ask you a few questions to create your personalized program designed by Bold’s team of clinical experts.
Take Bold classes anytime, from anywhere. All you need is your computer, smartphone, or tablet, plus a sturdy chair and an open space. See you in class!
Health and safety
Your Bold trainers are experts on exercise for older adults. In class, they will demonstrate each exercise, and provide tips and instructions to help you with proper form and technique. If you’d like to learn more about specific movements, check out our 1-minute How-To classes./app/playlist/cb58f171-9600-444a-84d4-eeb961342f38
If you have a chronic condition, it’s important to talk to your doctor before starting a new exercise program. Bold programs, created by our team of clinical researchers, physical therapists, doctors, and expert trainers, are designed to be safe and adaptable for older adults with a wide range of conditions. You can always modify exercises in Bold classes based on your mobility, pain, and energy on a given day. Always listen to your body and consult your doctor if you experience any issues while exercising.
As we age, we may experience changes in your balance that make us more likely to fall. Fall prevention is about being ready to adapt when something challenges your balance. Balance training, a key pillar of Bold programs, is one of the most effective ways to prevent falls. Bold classes are designed by our team of doctors, researchers, and expert trainers to help you strengthen your muscles, awareness, and coordination so you can maintain your balance.
If your muscles or joints feel sore or achy during or after a Bold class, this can often be a good thing because it means your muscles and joints are being challenged so they can get stronger and more resilient.
If you feel a sharp pain, or experience discomfort that lasts for more than 2 days, it’s important to reflect on your routine and make changes as needed. If you’re uncertain about what’s causing your pain, it's best to consult your doctor.
Privacy and security
We take your privacy very seriously. Our team protects your personal information with best-in-class security and privacy practices. We do not sell your data. Read Bold’s privacy policy.
Program features and benefits
Bold assessments are designed to help you check your ability to do certain movements. They serve as a good benchmark for progress, and can help our team adapt your personalized exercise program. You can choose from assessing your mobility, balance, upper body strength, and lower body strength. During assessments, you’ll be guided through movements with a Bold trainer. Try to take assessments every 6-8 weeks, or as often as you like. They’re designed for everyone, so don’t sweat the results.
Bold badges celebrate and allow you to track your progress and the milestones you achieve with Bold. You’ll receive your first badge when you take your first class with Bold, and continue to get badges as you complete classes and assessments. They’re also a great way to share your progress with family and friends. When you earn a new badge, you’ll receive an email with the badge. You can find all of your badges under the ‘Badges’ section of your ‘My activity’ page.
Bold classes are taught by Bold trainers who are experts on exercise and healthy aging. All Bold trainers are certified fitness instructors who have experience working with older adults. They specialize in balance, mobility, strength training, yoga, Pilates, Tai Chi, meditation, and more. In class, they’ll guide you through safe and effective movements with variations, while motivating and encouraging you to do your best. Meet our amazing team of trainers.
Using Bold
Your Bold program includes hand-picked on-demand classes from our team of clinical experts. If you’d like to try something different, you can access Bold’s library of hundreds of on-demand classes on Explore. There you’ll see recommended classes, and you can search Bold’s class library or filter by type, trainer, duration, difficulty, or position.
You can save any on-demand class, whether it’s in your program on the Explore page. Under the title of each class, click the ‘Save class’ button. To view all of your saved classes, navigate to ‘My saved classes.’
Bold’s on-demand classes are available anytime, but if you’d like to schedule an on-demand class at a specific time, Team Bold can send you an email and/or text reminder. Here’s how to schedule an on-demand class with Bold: Navigate to Explore and choose the class you’d like to schedule. Click on the class page and scroll to’ Schedule for later.’ Choose the day and time you’d like to be reminded to take class. If you’re opted in to communications from Bold, we will send you an email/text reminder 15 minutes before the scheduled start time.
In your Bold account, you can navigate to the ‘Live classes’ page where you’ll see the full schedule of upcoming classes. Click the ‘Add to schedule’ button next to each class you’d like to take. If you’re opted in to communications from Bold, you’ll receive an email and text confirmation, as well as a reminder before class to join. To cancel a scheduled live class, hover your mouse over the ‘You’re in’ button next to each scheduled class, and click the button that says ‘Remove from schedule.’
When you sign up for Bold, you’ll have the option to sign up for reminders on your chosen days and times to help you stay on track with Bold. Reminders are available via email, text, or push notification if you have the Bold app. They are a great way to stay accountable, and can keep you motivated to move. If you’d like to change your reminder preferences, navigate to your program, and adjust your preferences here.
Sign in to your Bold account using the email address and password you entered when you created your account.
Bold’s live classes are real-time, trainer-led classes with other Bold members. Live classes are hosted on Zoom, and you can add them to your schedule and join class through your Bold account. Past live classes are also available on the Explore page. Classes range from Pilates to Tai Chi, with various durations, trainers, difficulty levels, and positions, so you can find classes you love.